Return Policy

Return Window

Eligible products may be returned within 14 days of delivery.

The return request must be submitted within this period. Requests received after the return window may not be accepted.

Return Eligibility

To be eligible for a return, the product should meet the following conditions.

SEHRAA reserves the right to inspect returned products before approving a refund or exchange.

Non-Returnable Items

For product integrity and hygiene reasons, certain items may not qualify for return.

• Fragrances that have been opened or used
• Products with damaged or removed seals
• Products returned without original packaging
• Items damaged after delivery through misuse
• Personalized or specially customized products
• Complimentary gifts or promotional samples
• Items marked as final sale where applicable

How to Request a Return

Before returning your order, please contact SEHRAA Customer Care.

When submitting your request, please provide:

• Your full name
• Your order number
• The product you wish to return
• The reason for your return
• Photographs where the product is damaged or incorrect

Once your return request has been reviewed, our team will provide the appropriate return instructions where applicable.

Please do not send products to SEHRAA without receiving return instructions first.

Damaged, Faulty or Incorrect Orders

We carefully inspect and package every SEHRAA order before dispatch. If your product arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, we may ask you to provide:

• Your order number
• A photograph of the outer parcel
• A photograph of the shipping label
• A photograph of the damaged product
• A photograph of the product packaging
• A short description of the issue

After reviewing the request, our team will advise you regarding the available resolution.

Refunds

Once a returned item is received, it may be inspected to confirm that it meets the return conditions.

If approved, the refund will generally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Return Shipping

Unless the product arrived damaged, defective or incorrect, customers may be responsible for the cost of returning eligible products.

We recommend using a reliable and trackable delivery service when sending a return.

SEHRAA cannot be responsible for a return parcel that is lost or damaged before it reaches our return location.

Please package fragrance products securely to protect them during transportation.

Exchanges

Exchange availability depends on product stock and the circumstances of the return.

If you receive an incorrect or damaged product, please contact our customer care team so we can review the available replacement or exchange options.

If the requested replacement product is unavailable, another appropriate resolution may be offered.

Questions About a Return?

If you are unsure whether your order qualifies for a return, please contact our customer care team before sending the product back.

Include your order number whenever possible so our team can assist you more efficiently.