Privacy Policy

Privacy Overview

When you use the SEHRAA website, place an order, subscribe to communications or contact our team, certain information may be collected in order to provide and improve our services.

We aim to collect only information reasonably required for legitimate business, customer service, transactional and website purposes.

Information We May Collect

The information we collect depends on how you interact with SEHRAA.

Information You Provide

• Your name.
• Email address.
• Telephone number.
• Billing and delivery address.
• Information necessary to process your order.
• Account information where customer accounts are available.
• Messages or enquiries sent through our contact forms.
• Preferences you voluntarily share with us.

Information Collected Automatically

• Device and browser information.
• IP address.
• Pages visited on our website.
• Website interaction information.
• Referral source.
• Approximate location derived from technical information where available.
• Cookie and analytics information.

How We Use Your Information

Information collected by SEHRAA may be used for purposes such as:

• Processing and managing your orders.
• Arranging delivery of purchased products.
• Communicating important order updates.
• Responding to questions and customer care enquiries.
• Managing returns, refunds or exchanges.
• Providing requested products and services.
• Improving our website and customer experience.
• Understanding website performance and visitor behavior.
• Preventing fraudulent or unauthorized transactions.
• Maintaining website security.
• Complying with applicable legal or regulatory obligations.

Orders & Payment Information

When you purchase a SEHRAA product, information required to process and fulfill your transaction may be collected.

Payment transactions may be processed through third-party payment providers. Depending on your payment method, certain payment details may be provided directly to the payment provider rather than stored directly by SEHRAA.

Cookies & Website Technologies

Our website may use cookies and similar technologies to help provide website functionality and understand how visitors interact with our online store.

Cookies may support functions such as:

• Remembering items placed in your cart.
• Maintaining website sessions.
• Remembering certain preferences.
• Understanding website traffic.
• Measuring website performance.
• Improving functionality and user experience.
• Supporting advertising or marketing tools where applicable.

Your browser may allow you to control or disable certain cookies. Disabling some cookies may affect website functionality.

How Information May Be Shared

SEHRAA does not need to publicly disclose your personal information in order to provide our normal services.

Information may, however, be shared with trusted service providers where reasonably necessary to operate our business.

These may include:

• Payment processors.
• Delivery and courier companies.
• Website hosting providers.
• E-commerce technology providers.
• Analytics providers.
• Email and communication platforms.
• Fraud prevention and security providers.
• Professional advisors where necessary.

Information may also be disclosed where reasonably necessary to comply with applicable laws, legal obligations or valid requests from authorized authorities.

Marketing Communications

If you choose to subscribe to SEHRAA marketing communications, we may use your contact details to send information about fragrances, product launches, collections, offers and brand updates.

You may unsubscribe from promotional email communications using the unsubscribe option included in the relevant message where available.

Data Security

We aim to use reasonable administrative, technical and organizational measures to help protect information against unauthorized access, alteration, disclosure or misuse.

However, no website, network or electronic transmission method can be guaranteed to be completely secure.

Customers should also take reasonable care when sharing personal information online and should protect account credentials where account access is available.

Data Retention

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected.

This may include retention needed for:

• Order fulfillment.
• Customer support.
• Accounting and record keeping.
• Fraud prevention.
• Legal or regulatory obligations.
• Resolving disputes.

Information that is no longer reasonably required may be deleted, anonymized or otherwise managed according to our operational requirements.

Your Privacy Choices & Rights

Depending on applicable law and your circumstances, you may have certain choices or rights concerning personal information associated with you.

These may include the ability to request:

• Access to certain personal information.
• Correction of inaccurate information.
• Updating incomplete information.
• Deletion of certain information where applicable.
• Withdrawal from promotional marketing communications.
• Information about how your data is used.

We may need to verify your identity before responding to certain privacy-related requests.

Third-Party Websites & Services

The SEHRAA website may contain links to or integrations with third-party websites, platforms or services.

These third parties operate independently and may have their own privacy policies, terms and data handling practices.

We encourage you to review the privacy information provided by third-party services before sharing personal information with them.

Children's Privacy

The SEHRAA online store is intended for general retail customers and is not specifically designed to knowingly collect personal information from children.

Where age-related requirements apply to online transactions, customers should use the website in accordance with applicable requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices or applicable requirements.

Updated versions of this Privacy Policy will be published on this page.

We encourage customers and website visitors to review this page periodically for the latest information about our privacy practices.

Contact Us About Privacy

If you have questions about this Privacy Policy, the information associated with you or the way SEHRAA handles privacy-related enquiries, please contact our Customer Care team.