Terms & Conditions

Acceptance of Terms

By accessing, browsing or purchasing through the SEHRAA website, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the website.

Use of Our Website

You may use the SEHRAA website for lawful personal shopping, product research and other legitimate purposes.

When using our website, you agree not to interfere with its operation, security or availability.

You are responsible for ensuring that information you provide to us is accurate, current and complete.

Products & Fragrances

We aim to present SEHRAA fragrances, packaging, descriptions, sizes, ingredients and other product information as accurately as reasonably possible.

The appearance of products on your device may vary slightly due to screen settings, photography, lighting or production variations.

Packaging, presentation or design details may occasionally be updated without materially changing the fragrance purchased.

Orders & Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

An order may be subject to payment authorization, product availability, delivery availability and verification of order information.

We may contact you if additional information is required to process your order.

We may be unable to fulfill an order if:

• A product is unavailable or out of stock.
• Payment authorization is unsuccessful.
• Delivery is unavailable to the selected destination.
• The order contains an obvious pricing or listing error.
• Fraudulent or unauthorized activity is reasonably suspected.
• Applicable laws or transportation restrictions prevent fulfillment.

If an order cannot be fulfilled after payment has already been collected, an appropriate refund will be arranged.

Pricing & Payment

Product prices displayed on the website apply at the time the order is placed, subject to applicable taxes, shipping charges and other amounts displayed during checkout.

Available payment methods are displayed during checkout and may vary depending on your location or payment provider.

You agree to provide valid payment and billing information when completing your purchase.

Shipping & Delivery

Shipping options, charges and estimated delivery periods may vary according to the destination and selected delivery service.

Customers are responsible for providing accurate delivery information when placing an order.

Delivery estimates are provided as guidance and may be affected by courier operations, customs processing, public holidays, weather, transportation restrictions or other circumstances.

International Orders

International shipments may be subject to local customs requirements, import taxes, duties or other charges depending on the destination.

Please refer to our Shipping Policy for additional information.

Returns & Refunds

Eligible returns and refunds are handled according to the return conditions published on our website and applicable consumer rights.

Due to the nature of fragrance products, certain opened or used items may not qualify for return except where required by applicable law or where an item is faulty, damaged or incorrect.

Please review our Return Policy before returning an item.

Intellectual Property

The SEHRAA website and its original brand materials may include trademarks, logos, fragrance names, photographs, graphics, product designs, text, artwork, videos and other creative content.

Such materials may be protected by intellectual property rights belonging to SEHRAA or their respective rights holders.

Website content may not be copied, reproduced, distributed, commercially exploited or represented as your own without appropriate authorization, except where permitted by law.

Prohibited Use

You must not use the SEHRAA website in a way that is unlawful, fraudulent, abusive or harmful to our website, customers or business.

Prohibited activity may include:

• Attempting unauthorized access to the website or its systems.
• Introducing malicious code, viruses or harmful technology.
• Using automated systems to disrupt or overload the website.
• Submitting fraudulent orders or payment information.
• Misusing SEHRAA trademarks, images or copyrighted materials.
• Impersonating another individual or organization.
• Using the website in violation of applicable laws.

Website Availability & Liability

We work to keep the SEHRAA website accurate, secure and available, but uninterrupted or error-free access cannot always be guaranteed.

Website availability may occasionally be affected by maintenance, technical issues, third-party services or events beyond our reasonable control.

To the extent permitted by applicable law, SEHRAA will not be responsible for indirect or consequential losses resulting solely from circumstances outside our reasonable control.

Applicable Law

These Terms & Conditions and use of the SEHRAA website are subject to applicable laws and regulations of the Sultanate of Oman, together with any mandatory rights that may apply to a particular customer or transaction.

Any dispute should first be raised with SEHRAA Customer Care so that the matter can be reviewed and, where possible, resolved directly.

Changes to These Terms

We may revise these Terms & Conditions periodically to reflect changes to our website, products, services, operational practices or applicable requirements.

Updated terms will be published on this page.

Your use of the website after updated terms become effective will be subject to the version then applicable, consistent with applicable law.

Contact Us

If you have questions regarding these Terms & Conditions, an order, product or your SEHRAA experience, please contact our Customer Care team.