Shipping Policy

Order Processing

Orders are processed after successful payment confirmation. During normal business periods, orders are generally prepared for dispatch within 1–3 business days.

Orders placed during weekends, public holidays, product launches or promotional periods may require additional processing time.

Shipping Options & Delivery

Available shipping services and estimated delivery times are displayed during checkout whenever applicable.

Delivery estimates are provided as guidance only. Exact delivery periods may vary depending on the destination, courier, customs processing and other circumstances outside our control.

International Shipping

SEHRAA may ship to selected international destinations. Available countries will normally be shown at checkout.

International perfume shipments may be subject to courier restrictions, aviation regulations or local import requirements.

If we are unable to ship your order to the selected destination, our customer care team will contact you.

Customs, Taxes & Import Duties

International orders may be subject to customs duties, import taxes, VAT, handling charges or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, these fees are not included in the product or shipping price and are the responsibility of the recipient.

SEHRAA does not control customs fees and cannot guarantee the amount that may be charged by local authorities.

Order Tracking

When tracking is available, you will receive your tracking information after your order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your dispatch notification.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review:

• Recipient's full name
• Building, house or apartment number
• Street and area information
• City and postal code where applicable
• Country
• Valid telephone number

Once an order has been dispatched, we may not be able to modify its delivery address.

Shipping Delays

While we make every reasonable effort to ensure timely delivery, certain circumstances may cause delays.

• Customs inspections or clearance delays
• Public holidays
• Severe weather conditions
• Courier network disruptions
• Incorrect or incomplete delivery details
• High-volume promotional periods
• Fragrance transportation restrictions

Courier delivery estimates are therefore not guaranteed unless explicitly stated.

Lost, Missing or Damaged Orders

If your parcel arrives visibly damaged, contains a damaged product or appears to be missing an item, please contact our customer care team as soon as possible.

To help us investigate, we may request:

• Your order number
• Photographs of the parcel
• Photographs of the damaged item
• Photographs of the shipping label
• A brief description of the issue

For parcels that appear lost in transit, SEHRAA may first need to open an investigation with the delivery provider before determining the appropriate resolution.

Questions About Your Delivery?

If you need help regarding an order, shipping destination or delivery status, please contact our customer care team with your order number.